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The Jibba Jabba PBX comes with wide range of features available. We have included an overview of a few key ones below. Check them out now to see how Jibba Jabba can improve your business communications!
The IVR is an Interactive Voice Response system. Callers to your business will hear a personalised voice message with options to guide them to the correct department or extension. For example “Welcome, please press 1 for Sales, 2 for Support, 3 for Accounts, or 4 for anything else”.
A Hunt Group is great call management system that allows you the flexibility for multiple phones or mobiles to ring simultaneously or one by one, on an inbound call.
You can set up a Call Queue for each Group in your Account. Once a Call Queue has been set up for a Group, incoming calls are queued if all of the Group’s members are busy. The caller will then be diverted to the first member of the Group who becomes available. You can also set up rules for queue timeouts and set bespoke announcements to play at set loops for callers within the queue.
Our PBX has the ability to the record calls your make and receive in the business. We also enable you to 'mute' a call recording temporarily to take payment details over the phone and remain FCA compliant. Under the Data Protection Act, you must let your employees and customers know that you are recording calls and why. (Call recording is subject to an additional monthly fee).
A valuable resource for evaluation and training is the ability to spy, whisper and barge an active call..
Call Spy - Managers can listen in to any active call from an extension. Listening first-hand how staff relate to customers can help managers utilise this for training purposes.
Call Whisper - Managers can speak to staff in any active call from an extension without the customer been able to hear what is been said. A great tool to be able to prompt staff without needing to take over a call and ideal for training purposes.
Call Barge - Enables a Managers to take control of a call if necessary. By entering a code they can break into a conversation between two extensions or an extension and an outside line.
On the system you can hold a virtual conference anytime you would like. Each conference room has its own 'entry' PIN for hosts and users to access the conference for added security. It can always be open or locked down for use between specific dates and times. Your colleagues and clients can also join from any ordinary telephone anywhere in the world.
Jibba Jabba provides 'live' phone system reporting tools that give you the information you need to ensure your company is running to its optimum. Whether you need to see the number inbound or outbound calls for the business, and be able to pin down which of those were then answered, busy or not answered at all, or if you would just like to ensure that you have the correct amount of phone lines needed for your customers, then Jibba Jabba reporting is key It has all this and a whole lot more!
Experience our 99.95% uptime SLA with automated failover.
We can provide unlimited channels allowing your communications to up-scale on demand.
Instantly pass calls to the right trunks, officeor department on demand via our control panel.
Our UK based support team are here to help and advise you all the way.
SIP trunks are a way to place calls over the internet and will replace ISDN's by 2025 when BT stop providing them.
As you place thecalls of the internet the costs for line rental and call traffic is less than traditional telecoms.
Transfer your existing numbers seamlessly to our platform for easy migration to the technology.
We use a number of providers and as such we can route your callsvia the cheapest route, whilst ensuring quality.