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Ofcom announce imminent national rollout of new 159 Short Code to tackle Banking Fraud

9 things to worry about

THIS IS HAPPENING IN RESPONSE TO A REQUEST FROM THE GLOBAL CYBER ALLIANCE TO PROVIDE A SERVICE, THAT GIVES END CUSTOMERS AN EASY TO REMEMBER TELEPHONE NUMBER TO CONTACT THEIR BANK TO REPORT AND MANAGE FRAUD (PROVIDING THAT THEIR BANK IS TAKING PART IN THE SCHEME).

IMPORTANT ACTION WE NEED TO TAKE TO COMPLY

To ensure that we are ready to comply with our requirements from Ofcom, we will be making the change on Jibba Jabba phone systems from the 29th July 2021.

What happens if the extension numbers are not changed?

If a user or call group does not have the extension number changed, then calls made when dialling the extension number will be broken out to the new fraud helpline rather than the previous destination. To avoid this from happening, please edit the extension number to another.

If you are worried about fraud, why not download our guide on protecting your business against it.

 

WHAT WILL CHANGE ON JIBBA JABBA PHONE SYSTEMS?

We are introducing new validation rules for that will stop the 159 extension from being provisioned. If a customer has not changed their extension number and it is invalid after the 27th July, when they go to make any changes to that user or call group in the future, They will be prompted to enter a new extension number.

Want to talk to us about becoming a Jibba Jabba customer? You can book a call with one of our experts below.


 

 

 

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