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  • Call Recordings and GDPR

 

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A common question we've been asked a lot in recent months is ‘what about Call Recordings and GDPR?’.

Call Recordings are principally legislatively controlled already by the The Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000; often referred to us the "Lawful Business Regulations". In summary these state that you can only record a call under one of these circumstances:

  • To provide evidence of a business transaction.
  • To ensure that a business complies with regulatory procedures.
  • To see that quality standards or targets are being met in the interests of national security.
  • To prevent or detect crime.
  • To investigate the unauthorised use of a telecom system.
Most importantly, the same regulations state that reasonable efforts must always be made to ensure the caller and callee both know their call is being recorded or monitored.
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The addition of the (GDPR) simply means any personal data recorded and/or monitored is even more tightly controlled. It's vital you have procedures and steps in place to contract whom has access to that Call Recording data, how it is stored and how you are protected in the event of data theft.

At Jibba Jabba, we also do a lot more to protect your call recordings.

  1. All our call data is AES (Advanced Encryption Standard) encrypted.
  2. We support SRTP, the secure form of audio transmission that can be used when your devices and applications communicate with us.
  3. We let you activate and deactivate Call Recordings inbound per number/call route and outbound/internally by SIP User
  4. We provide a short-code feature that temporarily pauses and resumes call recordings. For example, if you wished to collect payment card details by phone you could omit this permanently from a call recording on demand with this feature.
  5. You can delete all your call recordings and/or a selection of your call recordings permanently simply by accessing them from your Account.

 

If you have questions about GDPR then why not download our FREE eguide and find out what you need to know.

 


Article by Ashley Harris on: 11/6/19

 

 

 

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