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Boost your Estate Agency with our Cloud Phone System

There are many ways a our phone system can be beneficial to your business, from higher call quality to more detailed call analytics and reporting, in this post we’ll talk about how a flexible Cloud phone system can provide an affordable yet functional solution that will  help your estate agency grow.

Why you need a Cloud based system

If you are an estate agent or a lettings agency you’ll know the importance communication. Buyers and sellers can be demanding. Missed calls or unreliable telecoms can damage your business via lost sales. Impressions count and with that in mind let’s talk about some of the ways you can benefit from our Cloud phone system.
Keeping Branches in touch

Our Cloud hosted phone system will make for a unified communications solution, local and regional offices can be connected simply and efficiently giving a unified solution, transferring internal calls across branches to sharing phone-books and extensions, your teams can enjoy a unified experience and with free calls between extensions a Cloud hosted system offers considerable cost benefits.

Smart Call Routing

A typical day in the life can be hectic, be it completing paperwork at a desk or rushing between properties for viewings, it’s a rare occurence for an estate agent to be at a single location a full day.

Smart call routing means calls are directed to the appropriate agent at correct time, be it in the office or on the move.Smart call routing features take into account what day of week it is, the time of day, and agent availability and more to give callers the best experience whenever and wherever they call you


When your agents are on the move at valuations or viewings, our cross device capabilities gives you the added ability to handle calls via a multitude of devices including smartphones, laptops and even desk phones in the office.

In exceptionally busy time periods, features such as inbound call queuing help to keep prospective buyers on the line via audio prompts and bespoke hold music and messages. All of these help to minimise lost sales and business opportunities.

Keep Communication Costs to a minimum

A business Cloud phone system will lead to a reduction in call costs, via call bundles utilising outbound call minutes that are often unlimited or bundled as part of an overall plan, bringing predictability to your costings.
Hardware requirements are flexible giving you the option to use a variety of devices including desktop computers, laptops, or smartphones for calls. This can greatly lower set up costs on having to purchase new VoIP phones.

Full Call Reports and Analytics keep you ahead of the competition

Real-time analytics can be a useful tool in improving agent performance. Full access to call logs, call durations and call recordings helps you to keep track of how different branches are performing. You are able to audit call recordings setting outbound/inbound call targets helping to motivate your teams with some healthy competition.

Click-to-Dial and Connected CRMs

When you Integrate your phone system with a CRM  it's possible to simply keep track of client interactions, notes, recordings and interactions.
Increase efficiency by eliminating the need to manually key in phone numbers when you have click-to-dial functionality. Speedy calls means sales are free flowing, and in property sales environments, this can make the difference between a sale or a missed opportunity.

Dedicated Phone Numbers and SMS

Increase your call pick-up rates by calling from a local number that customers are familiar with, instead of an unknown mobile number. For your sales agents, this also saves them having to use their personal mobile numbers when calling out.

With our Cloud phone system  it’s easy to pair your branch number with your team's smartphones  even as they are moving from property to property.

With open rates close to 90%, SMS can also be a fantastic alternative option to reach existing customers directly and at speed, perhaps to remind a client about an upcoming property viewing or let them know a last-minute appointment has become available.

Feature-Rich Business Phone Systems that benefit Estate Agents

We’ve listed just a few of the ways your estate agency firm can benefit from our Cloud-based business phone system. Your business will benefit from wide range of professional features such as voicemail-to-email and on-hold audio, to IVR call menus and call analytics all for a fraction of the cost that is associated with older legacy systems.

Even better you can keep your existing branch numbers when you move to our service. For expanding sales teams, new dedicated direct lines can also be set up in minutes.
We provide powerful, cost-effective business phone systems and VoIP phones for several estate agencies, letting agents and property services. For more information or to talk to us migrating your business to our cloud phone system phone 01302 247 530 or click below.


Article by Ashley Harris on: 18/9/22




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