System downtime is bad news for everyone. And something our customers rarely encounter thanks to a 99.9% service up-time. You and your clients can relax, knowing our UK-based data centres boast a TIER 3 build classification; your assurance of excellent levels of resilience & redundancy protection. Protected against fire, flood, power failures and extremes of temperature, we give you a level of resilience that’s difficult and costly to achieve with an in-house data centre.
Serious about security
Your data is safe with us. Our services are delivered over fully encrypted, secure channels, with data backed up on a daily basis to a secondary offsite location, for the gold standard security your clients need to run their businesses. And our security conscious culture extends beyond safe data transfer with permanent on-site security, 24/7 CCTV recording and a conscientious employee culture. GDPR and ISO27001 accredited as you’d expect, you can rely on us to deliver the security you and your clients expect and need.
Get notified about issues before they develop into problems for the ultimate in customer satisfaction. Our Hosted Desktop Support team continually monitor key performance areas for each of your client’s hosted desktop environments. Should an issue arise, our early-warning system will alert you, helping prevent an issue developing. Monitoring areas such as CPU usage, disk level and latency let us nip problems in the bud. The result? An excellent user experience for your clients, and a better business result for you.
Expertise on hand
Supporting you and your relationship with your clients is our priority. With dedicated technical support you can be assured of our help whenever you need it. Either call or email our team of experts for immediate support. Backed up with a ticketed email, you’ll be kept updated on the progress of your query and have the confidence that your issue is being dealt with professionally and efficiently.